Using the Mobile Tenant Portal
This feature is only available if you are using the Portals premium add-on module. For more details, please contact your account representative.
Matthew Carlton Properties property management Mobile Tenant Portal affords you real-time access to contact information, tenant ledger, online payments, service requests, and documents for Commercial Property Management as well as for Matthew Carlton Properties real estate sales.
Accessing the Mobile Tenant Portal
Before signing on to the mobile portal, the tenant must sign on to his or her portal from a desktop computer to accept the terms and conditions of use.
Tenants can sign on to the Mobile Tenant Portal from the same URL you use to sign on from the desktop version. Follow these steps to sign on:
Navigating the Mobile Tenant Portal
The Mobile Tenant Portal has four basic pages that you can get to from the bottom of any page in the mobile portal:
This page, which appears right after you sign on, gives you a basic summary of all activity on your account, plus tools to communicate with your property management team.
On the My Account page, you see the following sections:
This page provides more detailed information on your lease, including the full amounts still owed.
On the My Rental page, you see the following sections:
Make Payment: You can pay some or all of your rent and/or other charges
Payment Account: Here, you can view or edit your online payment account information
Auto ePayments: You can schedule one or more automatic online payments toward rent and/or other charges.
Give Notice: You can give notice of when they are planning to move out or otherwise terminate their lease.
Transactions: This section provides a list of all transactions associated with your current leases.
This page allows you to view any open work orders or initiate a new service request.
On the Maintenance page, you see the Service Request button. Click this button to open a new Service Request Information form, which you can fill out and submit to the management company.
If you like, click the New Conversation button at the bottom of the Service Request Information form and send a more informal message to the management team. If you click the New Conversation button after filling out the form, the information cannot be recovered by clicking Back and you must re-enter it.
This page allows you to review and download documents related to your lease.
On the Documents page, you see the following sections:
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